Our resources
Policy library
Explore our library
As a registered community housing provider operating nationally, we are required to comply with a complex range legislative and regulatory requirements. To help explain what these are and how we work to meet these standards, a range of policies and resources are available for all stakeholders.
Applications and allocations
Tenancies
- Antisocial Behaviour Policy
- Unreasonable Customer Conduct Policy
- Being a Good Neighbour Information Sheet
- Categorisation at End of Tenancy Policy - NSW
- Disability Modification to Dwelling Information Sheet
- Disability Modifications and Aids Request Form
- Disability Modifications Policy
- Hardship and Temporary Absence Policy
- Pets Information Sheet
- Relinquishment of Tenancy Consent Form
- Rent Setting Policy
- Centrepay Guidance for Customers Information Sheet
- Centrepay Customer Deduction Guide
- Centrepay Deduction Authority Form
- Direct Debit Authority Form
- Tenant Declaration Form
- Multiple Consent Authority Form
- Employment Declaration Form
- Service Providers Connecting Utilities Policy
- Sustaining Tenancies Policy
- Tenancy Inspections Policy
- Tenancy Succession Policy
- Tenant Information Sheet
- Tenant Information Sheet - Spanish
- Tenant Relocation Policy
- Tenant Transfer Policy
- Transfer Application Form
- Transitional Housing Management Policy - VIC
- Use of CCTV Information Sheet
- Water Usage Charges Information Sheet - NSW
- Water Usage Charges Policy - NSW
- Lithium Ion Batteries Information Sheet
Maintenance and repairs
Customer service
Feedback and complaints
General
- Children and Vulnerable Persons Safety (Safeguarding) Policy
- Child Safety Statement
- Children and Young People's Safety Charter
- Conflict of Interest Policy
- Family and Domestic Violence Policy
- Health Safety Wellbeing Policy
- Modern Slavery Policy
- Privacy Policy
- Privacy Collection Notice
- Whistleblower Policy
