Antisocial Behaviour Policy Being a Good Neighbour Information Sheet Being a Good Neighbour Information Sheet - VIC Categorisation at End of Tenancy Policy - NSW Disability Modification to Dwelling Information Sheet Disability Modifications and Aids Request Form Disability Modifications Policy Hardship and Temporary Absence Policy Pets Information Sheet Relinquishment of Tenancy Consent Form Rent Setting Policy Service Providers Connecting Utilities Policy Sustaining Tenancies Policy Tenancy Inspections Policy Tenancy Succession Policy Tenant Information Sheet Tenant Information Sheet - Spanish Tenant Relocation Policy Tenant Transfer Policy Transfer Application Form Transitional Housing Management Policy - VIC Water Usage Charges Information Sheet - NSW Water Usage Charges Policy - NSW

Customer Participation Policy Homelessness Community Education and Advocacy Policy

Charter of Human Rights Policy - VIC Customer Promise Information Sheet Human Rights Policy - QLD Working with Aboriginal and Torres Strait Islander Peoples Policy Working with Communities Policy Working with Culturally and Linguistically Diverse Peoples Policy

Child Safety Policy Conflict of Interest Policy Family and Domestic Violence Policy Health Safety Wellbeing Policy Modern Slavery Policy Privacy Policy Safeguarding Policy Whistleblower Policy

Our resources

Q: Applications and allocations

Eligibility and Allocation Policy Housing and Homeless Service Pathways Policy Income and Eligibility Information Sheet - WA

Q: Maintenance and repairs

Repairs and Maintenance Information Sheet

Q: Feedback and complaints

Appeals Information Sheet - NSW Appeals Information Sheet - QLD Appeals Information Sheet - SA Appeals Information Sheet - TAS Appeals Information Sheet - VIC Appeals Policy Customer Feedback and Complaints Policy Feedback Information Sheet - NSW Feedback Information Sheet - QLD Feedback Information Sheet - SA Feedback Information Sheet - TAS Feedback Information Sheet - VIC

Policy library

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As a registered community housing provider operating nationally, we are required to comply with a complex range legislative and regulatory requirements. To help explain what these are and how we work to meet these standards, a range of policies and resources are available for all stakeholders.

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Policy library

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Applications and allocations

Tenancies

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