About us
Our impact
Integrating impact in all we do
CHL is Australia’s largest community housing provider under the national regulatory system.
We are also a registered charity and Public Benevolent Institution. Our mission is to design, develop and manage homes that support people’s wellbeing and strengthens the fabric of our communities.
For us, that means building more than just houses. It is about working with our customers and our partners to create places where people feel safe, respected and a sense of belonging. We are committed to creating homes that are affordable, sustainable and environmentally responsible, with spaces designed to bring communities together.
Our approach to impact focuses on the following pillars:
- Environment – caring for place
- Social – championing communities
- Governance – leading with integrity, accountability and purpose
Working with customers, communities and partners
The stories from communities and customers bring our work to life. Each customer and community are different. We are committed to responding to the needs of our customers and communities to empower them in their own story.
Find out how our homes have helped them find a sense of belonging.
Environment
Social
Governance
Environment – caring for place
Every home we deliver is part of an ecological system, so how we design, build and maintain those homes matters.
Social – championing communities
We imagine a world without housing poverty; a future where everyone has access to secure, affordable homes and communities are stronger, more connected and full of possibility.
Governance – leading with integrity, accountability and purpose
Strong governance is the backbone of sustainable impact. As stewards of both financial and social capital, we hold ourselves to the highest standards, because the communities we serve deserve nothing less.
Walking alongside First Nations communities
Our ongoing commitment to reconciliation
We acknowledge the Traditional Owners of Country throughout Australia and recognise the continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.
At CHL, we believe that empowering First Nations communities to shape their own housing futures is crucial for ensuring culturally appropriate and sustainable solutions.
In 2016, we established Aboriginal Community Housing Limited (ACHL), alongside First Nations communities, which has now become an independent organisation and the only national Aboriginal and Torres Strait Islander CHP, led by majority First Nations board members.
CHL is proud of this example of self-determination and leadership and we will continue our commitment to reconciliation walking alongside ACHL in their work to provide culturally appropriate housing services and support which puts the needs of communities and families first.
As part of our long-standing support for First Nations communities, including through the establishment of Aboriginal Community Housing Limited (ACHL), CHL has successfully completed both its Reflect and first Innovate Reconciliation Action Plans. We remain dedicated to implementing practical actions that foster stronger relationships and create opportunities with Aboriginal and Torres Strait Islander peoples and communities. We are excited to continue this important journey with the launch of our second Innovate RAP in 2026.
CHL’s approach to impact
Environment
We start with sustainable design and extend sustainability considerations through construction, asset management, operations and climate risk mitigation. We are committed to reducing our environmental footprint, supporting climate resilience and building homes and communities that will stand strong for generations to come.
Social
We exist to create more than houses – from investing in community development and engagement to foster vibrant, diverse communities, to providing access to safe, secure and sustainable homes for our customers. We work alongside our people, customers, partners, communities and industry to make sure we are inclusive and culturally safe.
Governance
At CHL, good governance isn’t a compliance exercise. It’s a values-driven way of working that enables us to deliver on our mission with clarity, confidence and trust. Across our group of companies, we uphold a deep commitment to ethical leadership. Our governance practices are designed to safeguard public trust, ensure regulatory compliance and empower our people to make decisions aligned with our values and strategic objectives.
CHL’s approach to impact
Environment:
We start with sustainable design and extend sustainability considerations through construction, asset management, operations and climate risk mitigation. We are committed to reducing our environmental footprint, supporting climate resilience and building homes and communities that will stand strong for generations to come.
Social:
We exist to create more than houses – from investing in community development and engagement to foster vibrant, diverse communities, to providing access to safe, secure and sustainable homes for our customers. We work alongside our people, customers, partners, communities and industry to make sure we are inclusive and culturally safe.
Governance:
At CHL, good governance isn’t a compliance exercise. It’s a values-driven way of working that enables us to deliver on our mission with clarity, confidence and trust. Across our group of companies, we uphold a deep commitment to ethical leadership. Our governance practices are designed to safeguard public trust, ensure regulatory compliance and empower our people to make decisions aligned with our values and strategic objectives.