Our capabilities
Learn about our expertise
One home, one community, one future at a time
CHL is Australia’s largest community housing provider (CHP) and a not-for-profit organisation driven to provide safe, secure and sustainable homes across the country.
As a national regulated CHP, we manage over 12,000 properties and we continue to scale our impact by delivering innovative housing solutions through collaborative partnerships, so our customers have the opportunity to thrive, belong and access a place to call home.
Our end-to-end capabilities include partnerships and investment, property development, tenancy and property management, asset management, community engagement and policy and advocacy. We plan, deliver and operate well-placed homes that cater to the needs of people and communities. Putting people first is central to our work to create stronger, more connected communities across the country.
We are committed to ensuring our homes prioritise customer wellbeing, foster community inclusion and deliver high-quality, long-term housing security because access to safe, secure and affordable homes is the foundation for achieving lasting positive impact.
With more than 30 years’ experience in social and affordable housing, we are recognised for our national reach and local connections, with a customer-centric approach to working with our partners, government, communities and industry to embed social impact, enable growth in new homes and advocate positive change for those in need.
A snapshot of our capabilities:
Property development
Tenancy and property management
Asset management
Community engagement
Property development
We are an experienced and collaborative housing developer delivering the full property lifecycle. From portfolio planning, origination and financial structuring through to design, construction and delivery. Our speciality is sustainable and affordable housing at scale.
Tenancy and property management
We deliver specialist tenancy and property management, supported by a skilled 24/7 maintenance response centre. Our people first approach ensures safe, responsive and respectful services for every customer.
Asset management
We manage a multi-billion dollar housing portfolio from single homes to major multi-level precincts. Our systems cover statutory compliance, planned and facilities maintenance and full asset lifecycle management, from upgrades through to redevelopment.
Community engagement
We build stronger communities through engagement programs designed around local needs. Our placemaking approach helps people connect, strengthens trust and creates pride in where they live.
Working with customers, communities and partners
The stories from communities and customers bring our work to life. Each customer and community are different. We are committed to responding to the needs of our customers and communities to empower them in their own story.
Find out how our homes have helped them find a sense of belonging.
More than what we do,
it’s how we work
Partnerships and investment
Our approach to scaling the delivery of affordable housing solutions is through partnership. Operating within a strong regulatory framework, CHPs provide confidence to partners while remaining anchored to purpose. Funding and managing social and affordable homes involves a combination of project partnerships, financing arrangements and government funding.
We are the connector between government and our commercial partners, brokering the financing and delivery models we need to scale new supply, whilst safeguarding long-term affordability for the customers and communities we serve. We use commercial acumen and maximise value for money without compromising purpose – ensuring growth in housing delivery is always aligned with creating positive outcomes for people and communities.
Policy and advocacy
We need more high-quality homes that are fit for the future, communities and individuals across the country. From our capital cities to regional Australia, the need is urgent and real.
We know that solving Australia’s housing crisis, including creating more social and affordable homes, will need everyone across the industry to work together.
The collective end-to-end expertise of our team means we have an extensive background in acting as a key connector, advisor and collaborator with governments at all levels, service providers, funders, developers and other stakeholders to advocate for the right policy and investment settings, which enable more homes to be available for more Australians.
A focus on placemaking
When exploring our extensive capabilities, there is a consistent theme: to integrate impact through everything we do and to create diverse integrated communities that offer a sense of place and belonging.
When developing properties, our expertise drives architects, builders and development partners to create places and homes which are accessible, sustainable and foster thriving communities.
When working with communities and customers, we develop programs and initiatives that enhance wellbeing and social connection and enable greater opportunities for employment, education and skills growth.