Important Announcements regarding Coronavirus
Useful and Important Information regarding Coronavirus
ACHL and CHL in the media


At CHVL we are committed to providing quality services to our tenants as our tenants are at the heart of what we do.

We follow the Australian National Community Housing Standards as a minimum quality benchmark to ensure we exceed customer expectations.

CHVL has a Customer Promise includes service commitment around key areas as identified during the consultation process which are Communication, Housing Quality & Affordability, Temporary Housing Services, Repairs & Maintenance, Privacy & Confidentiality and Complaints.

Download the CHVL Customer Promise Brochure.

The information contained on this page relates to all the long term and transitional housing tenants housed by CHVL.

Please scroll down on this page if you are looking for information regarding your tenancy, policies, tenancy forms and brochures.

If you are a long term housing tenant and are looking for information on how to lodge a repair request then click here.

If there is any information that you are unable to find on this page please let us know as we are constantly looking for feedback to improve our website.

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To know more about our services please visit our Where we work page.

VIC complaints process

CHL aims to provide a high standard of service in all areas of our operations. We recognise however that there will be occasions when customers, clients, applicants, tenants and other receiving services from us, providing services to us may wish to comment on, complain or compliment about an aspect of our service.

Feedback is very important to us and we want to hear from you if you feel we have got something wrong or failed to deliver a service to a high enough standard. This will help us to improve our service in future. If you feel that we have done a good job, we would like to hear about that too.

If you want to give us feedback or make a complaint, you can do any of the following:

You may also refer to our Feedback Brochure for information on how to make a complaint.


This section includes all the forms and brochures that will help you in your tenancy.

CHL Connect is Community Housing Ltd’s (CHL) a bi-annual national tenant magazine that is distributed to all our long term tenants (more than 6,500) around the country.

The magazine includes interesting updates from your state and international regions where CHL operates in. It also has important information on tenancy matters, exciting new competitions, recipes, kid’s corner, handy tips and much more. We hope you enjoy this new way of keeping you informed on the exciting news not only from your region but from around the country and overseas where we have operations.

If you have any comment about the magazine write to us at chlconnect@chl.org.au.

Happy Reading!

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