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At CHL we are committed to providing quality services to our tenants as our tenants are at the heart of what we do. We follow the Australian National Community Housing Standards as a minimum quality benchmark to ensure we exceed customer expectations.

Please scroll down on this page if you are looking for information regarding your tenancy, our policies, tenancy forms and brochures.

Alternatively you also can view the CHL Service Tenant Handbook QLD that was given to you at the start of your tenancy as part of your tenancy kit.

If you are looking for information on how to lodge a maintenance request then click on the Request a Repair form.

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QLD complaints process


CHL aims to provide a high standard of service in all areas of our operations. We recognise however that there will be occasions when customers, clients, applicants, tenants and other receiving services from us, providing services to us may wish to comment on, complain or compliment about an aspect of our service.

Feedback is very important to us and we want to hear from you if you feel we have got something wrong or failed to deliver a service to a high enough standard. This will help us to improve our service in future. If you feel that we have done a good job, we would like to hear about that too.

If you want to give us feedback or make a complaint, you can do any of the following:

  • Call us on 1300 CHL Housing
  • Email us at infoqld@chl.org.au
  • Complete the online Feedback Form
  •  Download the pdf copy of the Feedback Form and send it via post to the nearest CHL office or in person.

You may also refer to our Feedback Brochure for information on how to make a complaint.

If there is any information that you are unable to find on this page please let us know as we are constantly looking for feedback to improve our website.

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To know more about our services please visit our Where we work page.



The Residential Tenancies Authority is a QLD Government body that provides assistance to stakeholders in the residential rental sector in Queensland. They provide tenancy information, bond management, dispute resolution, investigation, policy and education services. You can find out more by accessing the following links. RTA or Residential Tenancies Authority QLD;

Natalie Lawler, CHL tenant
Natalie Lawler, CHL tenant

The Queensland Department of Housing and Public Works administers the Housing Act and is responsible for setting Public and Community Housing policy including eligibility criteria, rent, allocations and referral processes. The website is very detailed and can be accessed using the following links.


As a tenant, you have certain rights and it is important to ensure you understand these rights. Here are the policies and guidelines that will help you during your tenancy.

Tenancy Management policies

There are certain responsibilities you have as tenant. This section provides you with the best practices and policies for tenancy management.

CHL Connect is Community Housing Ltd’s (CHL) a bi-annual national tenant magazine that is distributed to all our long term tenants (more than 6,500) around the country.

The magazine includes interesting updates from your state and international regions where CHL operates in. It also has important information on tenancy matters, exciting new competitions, recipes, kid’s corner, handy tips and much more. We hope you enjoy this new way of keeping you informed on the exciting news not only from your region but from around the country and overseas where we have operations.

If you have any comment about the magazine write to us at chlconnect@chl.org.au.

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Read the latest issue

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