CHL aims to provide a high standard of service in all areas of its operations. We recognise however that there will be occasions when customers, clients, applicants, tenants and other receiving services from us, providing services to us may wish to comment on, complain or compliment about an aspect of our service.
On this page you will find information on how to lodge a complaint, compliment or an appeal.
You may use one of the following ways to make a complaint to CHL:
For more information on how Complaints are managed download a copy of our Complaints Policy here.
Download a copy of the Indicative Timeframes for a Complaint to be processed here.
Feedback is very important to us and we want to hear from you if you feel we have got something wrong or failed to deliver a service to a high enough standard. This will help us to improve our service in future. If you feel that we have done a good job, we would like to hear about that too.
For more information on how Appeals are managed download a copy of our Appeals Policy here.
Download a copy of the Indicative Timeframes for an Appeal to be processed here.
To find out more about Other Avenues of Client Review and Appeal download this PDF.