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CHL currently manages 161 properties in and around the Fraser Coast regional centres of Maryborough and Hervey Bay.

In Queensland CHL provides long-term housing, transitional housing, homelessness service and crisis accommodation programs on behalf of the Queensland government. Below is a breakdown of properties under management:

Long Term Community Housing 72
Transitional Housing 63
Crisis Accommodation (Families) 12
Crisis Accommodation (Single Men) 14


The homelessness programs include Family Accommodation Support service, Communities Care, Good Hope Men’s Shelter.

We provide long-term secure rental tenancies for eligible people who pay a subsidised rent as determined by the Queensland Government’s Community Housing Rent Policy. Generally this is based on 25% of income plus Commonwealth Rent Assistance. For further information please view the Community Housing Rent policy.

As an alternative to private rental, our services ensure that eligible people who have low incomes can find a dependable housing arrangement so their children can attend the local school, the parent or parents can maintain employment or study, and the family can generally have enough money to live on.

CHL AND Horizon Housing Join Forces:


As of April 2018, CHL began the integration of Horizon Housing, Queensland’s largest housing provider.  The consolidation of expertise and services will allow both organisations to strengthen their reach and ability to provide affordable housing to more people and communities.

Horizon Housing has operations in fifteen local government areas across Queensland and New South Wales, providing both community housing programs and affordable housing projects and has over 2,400 properties in it’s portfolio, all of which will now benefit from the expansion of services and increased resources available via CHL.

By November 2018, the integration of Horizon Housing, including 58 staff, will boost CHL’s current portfolio of properties under management to over 11,000 across Australia.

Horizon Housing and its subsidiaries will maintain business as usual for the foreseeable future.

To read the press release, click here.

For more information on Horizon Housing, please visit :

Partnership with other organisations:


CHL’s success in delivering sustainable and positive outcomes for it tenants and building stronger communities is only possible by working collaboratively with our partner agencies.

Our partnership agreements vary in type and nature but generally CHL provides or manages the housing in which the partner agency provides the support for varying client needs or programs.

Our key areas of work are:

Services Offered in Queensland

  • Supported Accommodation
  • Transitional and Crisis Accommodation
  • Social Housing
  • Affordable Housing
  • Referral and support
  • Repairs and Maintenance

To find out more on our services download the brochure here

To read more on our Tenancy Management practices please visit our Tenancy section here


Queensland Head Office


88 Ellena Street, Maryborough, QLD 4650


07 4120 0900


07 4123 2357



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Looking for a home?

What kind of housing do we provide?

Community housing includes social housing for households eligible for public housing and affordable housing for very low to moderate income households.

In Queensland, CHL provides accommodation for singles, couples and families. The size and type of accommodation offered will depend on the type of housing available and on your housing needs. If you would like to know what is available then please contact us at our office.

How to apply?

CHL provides direct assistance to homeless families and single men seeking crisis accommodation. Application for this form of assistance can be made by enquiry or assisted referral through other Community Partners or Specialists Homelessness Service Providers. Access to other forms of housing assistance are subject to the policies of the Queensland Government.

If you would like to find out what is available in your area or require any further information please contact our Maryborough office or call us on 1300 CHL HOUSING (1300 245 468)

Housing Allocation Process

In Queensland, the Housing Application and Allocation process is governed strictly by the Department of Housing and Public Works ‘One Social Housing System Policy’. This means that all applicants for housing assistance (apart from Crisis Accommodation) must be listed on the Department’s Housing Register prior to consideration for allocation to housing.

CHL can assist applicants to understand their eligibility and finalise their Application for Housing Assistance prior to lodgement with their local Housing Service Centre for assessment. Based on their circumstances, applicants are awarded a segment on the waitlist which determines their priority for housing assistance.

When vacancies occur in Community Housing dwellings, CHL works with the DHPW Housing Service Centre to fill the vacancy from the Housing Register.

CHL also participates in a range of other housing-related services which provide assistance to people seeking stable housing arrangements. These include Bond Loans Approvals and Rent Connect services.

Partnership Story

Good Hope Men Service at Fraser Coast

Good Hope Men’s Service provides supported accommodation for single men experiencing homelessness, with assistance to get on their feet again.

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Working at CHL

Karen Conrades

Karen volunteers as a Girl Guide Leader, inspiring, mentoring and empowering the next generation to be the best they can be.

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CHL Enriching Lives

Todd and Grandchildren

Todd and his family are now embracing life and building networks within the community

Read Full Story All Tenant Stories