New South Wales

CHL is an approved growth provider in NSW and manages a portfolio of 1,526 long term social and affordable properties dotted around the Sydney metropolitan, central and mid north coast region.

We provide long-term secure rental tenancies for people who pay subsidised market rate*. (Please refer to the CHL Rent Setting Policy for more information.)

As an alternative to private rental, our services ensure that people who have low incomes can find a dependable housing arrangement so their children can attend the local school, the parent or parents can maintain employment or study, and the family can generally have enough money to live on.

We have seven offices throughout the State being Parramatta, Taree, Port Macquarie, Kempsey & Coffs Harbour, Wollongong & Erina  (note the services in Wollongong and Erina are by appointment only).

20% of our tenants receive support from external support partners to sustain their tenancies.

Additionally 15% of our properties are occupied by Indigenous people (although this is as high as 35 per cent in some locations such as Kempsey).


Partnership with other organisations

CHL’s success in delivering sustainable and positive outcomes for it tenants and building stronger communities is only possible by working collaboratively with our many partner agencies.

CHL currently has over 50 formal partnerships in place in NSW. Our partnership agreements vary in type and nature but generally CHL provides or manages the housing in which the partner agency provides the support for varying client needs or programs.

To read more on our Tenancy Management practices please visit our Tenancy section here

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Social Housing Management Transfer Program

In November 2018, management of over 1,300 tenancies on the Mid North Coast will transfer from the Department of Family and Community Services (FACS) to CHL. There will be no change to your rights as a tenant or your tenancy conditions, but there will be some small changes in the way things work – and a range of benefits to you and other tenants.

This means over 2,220 additional tenants and household members and significant expansion of activities including assisting applicants, coordinating support and coordinating the social housing service system.


We have two roles. The first is to manage your tenancy and your property, just as FACS currently does. You will still be able to talk to staff about your tenancy, and the way you request maintenance won’t change.

Our second role is to work with all tenants to provide excellent customer service and to expand community development programs.


FACS will officially transfer tenancy and property management responsibilities to us, however ownership of the property will not change. Nothing will change in terms of how and where you live.


CHL calculates your rent based on your income – just like FACS does.

When you become a CHL tenant, you may be eligible for Commonwealth Rent Assistance (CRA). If you’re eligible for CRA, your rent will increase, but only by the amount of CRA you’re eligible to receive. Therefore, your out of pocket rent costs will not increase. Click here to find out more about CRA.

There are several alternatives for paying your rent to CHL. You can choose to pay via Centrepay (if you receive any Centrelink payments), or via direct debit from your bank account, or you can contact us to arrange an alternative method. You can discuss your options with us before choosing how to pay your rent.


To find out more about our services, please call the CHL Information Line:

1300 CHL HOUSING (1300 245 468) or email us at: myhousing@chl.org.au

At CHL, we have specialist workers on staff so if you’d like to speak to a youth specialist or Aboriginal specialist, please let us know so we can serve you better.

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New South Wales Head Office


4/20 Charles Street Parramatta NSW 2150


02 9891 7600


02 9891 7611

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key areas of our work are

  • Providing Long term housing for those on low to moderate incomes
  • Tenancy and property management services: We provide fee for- service management of properties on behalf of other non-government organisations
  • Repairs and Maintenance
  • Community development and tenant engagement


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Partnership Story

Table Street Community Development Project, Port Macquarie

CHL currently has 52 formal partnerships in place n NSW. Our partnership agreements vary in type and nature but generally CHL provides or manages the housing in which the partner agency provides the support for varying client needs or programs.

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Working at CHL

Zehrina Hajdic – Housing Services Manager

CHL is a company that has great people to work with, it provides the freedom to create and share ideas and has a friendly environment. I love being part of a team that focuses highly on customer needs, culture and vision.

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CHL Enriching Lives

Mariam, Sydney

We are really appreciative that this property, and CHL, allows us to have affordable, stable and secure accommodation

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