New South Wales

CHL manages a portfolio of almost 5,000 long term social and affordable properties with significant portfolios on the mid north coast, and across the greater metropolitan sydney region.

We provide long-term secure rental tenancies for people who pay subsidised market rate*. (Please refer to the CHL Rent Setting Policy for more information.)

As an alternative to private rental, our services ensure that people who have low incomes can find a dependable housing arrangement so their children can attend the local school, the parent or parents can maintain employment or study, and the family can generally have enough money to live on.

We have five core offices in the State being Parramatta, Taree, Port Macquarie, Kempsey and Coffs Harbour.

Around 20% of our tenants are from Aboriginal or Torres Strait Islander background, 34% of our tenants are people with disability and 34% of our tenants are our elderly.

At CHL, we have specialist workers on staff so customers can choose to speak to a youth specialist or Aboriginal specialist.


Customers can apply for social housing with CHL or other providers in NSW online via the FACS website: https://www.facs.nsw.gov.au/housing/help/applying-assistance/assistance

Customers can also apply over the phone by calling the Housing Contact Centre on 1800 422 322.

Customers who need assistance with their social housing application can phone CHL on 1300 CHL HOUSING (1300 245 468) or visit their local CHL office.


Partnership with other organisations and communities

CHL’s success in delivering sustainable and positive outcomes for tenants and building stronger communities is only possible by working collaboratively with our many partner agencies.

CHL currently has over 50 formal partnerships in place in NSW. Our partnership agreements vary in type and nature but generally CHL provides or manages the housing in which the partner agency provides the support.

We also work in partnership with local communities. Through investing in our community development approach we foster strong, sustainable communities, build individual and community capability, and empower people to achieve their aspirations through locally determined projects.

To read more on our Tenancy Management practices please visit our Tenancy section here

If you are homeless or at risk of homelessness please call the statewide 24/7 homelessness service Link2Home on 1800 152 152.


During business hours, customers in the Port Macquarie Hastings, Kempsey and Nambucca local government areas are encouraged to contact CHL directly by phoning 1300 CHL HOUSING (1300 245 468) or visiting their local CHL office.

More information about homelessness services in NSW can be found on the FACS website:



Social Housing Management Transfer Program

Management of over 1,300 tenancies on the Mid North Coast transferred to CHL from the Department of Family and Community Services (FACS) in November 2018. In addition, CHL is now responsible for responding to people seeking housing assistance with the region.


Customers in the Port Macquarie Hastings, Kempsey and Nambucca local government areas who need housing assistance can now access a range of services directly from CHL. To access these services, you may need to meet eligibility criteria. You can find this out by contacting us on the number below or visiting one of our offices. These services include:

  • Tenancy Facilitation – information and practical assistance to search and apply for private rentals and access to other products as below
  • Rentstart Bond Loan – assistance with paying a Bond (repayable)
  • Rentstart Assistance – financial assistance to set up or maintain private rental housing
  • Advance Rent – assistance to access safe housing as a grant
  • Tenancy Assist – to prevent or help with rental arrears
  • Tenancy Guarantee – to help people who don’t yet have a private rental history
  • Temporary Accommodation – referral to specialist homelessness services and provision of short term accommodation
  • Private Rental Brokerage Service – tailored support to access private rental
  • Private Rental Subsidy – for priority approved clients with a disability or other priority needs whose current housing is unsuitable/at risk
  • Rent Choice – time limited private rental subsidy for veterans, youth and those experiencing domestic violence.

More information about these services can be found on the FACS website: https://www.facs.nsw.gov.au/housing/help/ways/renting-private-market

New South Wales Head Office


4/20 Charles Street Parramatta NSW 2150


02 9891 7600


02 9891 7611

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key areas of our work are

  • Providing Long term housing for those on low to moderate incomes
  • Tenancy and property management services: We provide fee for- service management of properties on behalf of other non-government organisations
  • Repairs and Maintenance
  • Community development and tenant engagement



Partnership Story

Table Street Community Development Project, Port Macquarie

CHL currently has 52 formal partnerships in place n NSW. Our partnership agreements vary in type and nature but generally CHL provides or manages the housing in which the partner agency provides the support for varying client needs or programs.

Read Full Story All Partnership Stories

Working at CHL

Zehrina Hajdic – Housing Services Manager

CHL is a company that has great people to work with, it provides the freedom to create and share ideas and has a friendly environment. I love being part of a team that focuses highly on customer needs, culture and vision.

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CHL Enriching Lives

Mariam, Sydney

We are really appreciative that this property, and CHL, allows us to have affordable, stable and secure accommodation

Read Full Story All Tenant Stories