With our dedicated and experienced staff we offer a one stop shop solution Australia wide to your Asset Management and Maintenance requirements.
At CHL we can offer our clients a unique property maintenance solution, which include contracts on behalf of governments and agency partners, that gives peace of mind whilst encompassing our ethical business approach.
Building a partnership together utilising our experience and understanding your priorities we can deliver a successful, long-term maintenance solution that gives you value for money.
We are guided by the highest standards of customer service with a 86% overall customer satisfaction rating.
Our highly skilled and well trained staff follow a process by which repairs are carried out in a timely and efficient manner without the need for follow on appointments.
As with most property maintenance the process begins with a notification of repair. CHL have a unique 1300 4 CHL REPAIR (1300 424 573) hotline where dedicated staff are on hand to respond to repair requests 24 hours a day 7 days a week.
Our skilled call centre staff will help diagnose a repair enquiry put through by a client and will ensure that works are completed, either by our in-house maintenance workforce or through one of our maintenance contractors.
In the field, our officers carry out regular condition surveys of all of our properties to ensure that we can plan for future upgrades to your home, or complete repairs to your property that need to be completed which you may not have noticed.