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South Australia

At CHL we are committed to providing quality services to our tenants as our tenants are at the heart of what we do. We consistently meet the Australian National Community Housing Standards as a minimum quality benchmark to ensure we exceed customer expectations.

CHL is one of the successful recipients of the management transfers of 762 Housing Trust properties in the central northern suburbs of Adelaide as part of the SA Government’s ‘Renewing our Streets and Suburbs’ initiative.

And will be commencing the management of these properties from late September 2017 in the suburbs of Northgate, Northfield, Clearview, Enfield and Oakden.

If you are a Housing Trust Tenant living in one of the above suburbs then you would have received a letter along with an information pack on what is to come in the following months.

There will be no change to your current tenancy conditions or your length of tenure, and your rent will be calculated in the same way. From that perspective your tenancy will continue as normal resulting in no ‘out of pocket’ expenses.

CHL will provide high quality services that are responsive and tailored to your needs.

We would require the forms  included in your pack to be filled out and sent to us. If you reply before 30th June 2017 you will enter our draw for some amazing prizes (details on the checklist postcard).

If you want to know more, or need further assistance, you can contact our Information Line on 1300 CHL HOUSING (1300 245 468) or simply talk to your Liaison Officer.

 

To all our existing tenants please scroll down on this page if you are looking for information regarding your tenancy, our policies, tenancy forms and brochures.

If you are looking for information on how to lodge a repair or maintenance request then click on the Request a Repair online form.

If there is any information that you are unable to find on this page please let us know as we are constantly looking for feedback to improve our website.

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SA complaints process

CHL aims to provide a high standard of service in all areas of our operations. We recognise however that there will be occasions when customers, clients, applicants, tenants and other stakeholders may wish to comment on, complain or compliment about an aspect of our service.

Feedback is very important to us and we want to hear from you if you feel we have got something wrong or failed to deliver a service to a high enough standard. This will help us to improve our service in future. If you feel that we have done a good job, we would like to hear about that too.

If you want to give us feedback or make a complaint, you can do any of the following:

  • Call any of the staff or management at the Adelaide office on 8210 0200
  • Call us on 1300 CHL Housing (1300 245 468)
  • Email us at infosa@chl.org.au
  • Complete the online Feedback Form
  • Download the pdf copy of the Feedback Form  and send it via post, fax or email to the nearest CHL office or in person.

You may also refer to our Feedback Brochure  for information on how to make a complaint.

Tenant Rights and Participation Policies

As a tenant, you have certain rights and it is important to ensure you understand these rights. Here are the policies and guidelines that will help you during your tenancy.

Forms – Brochures and Fact Sheets

Consumer and Business Services provide a useful Information Brochure which sets out the rights and responsibilities of landlords and tenants in South Australia.

http://www.sa.gov.au/__data/assets/pdf_file/0012/12072/Information_brochure.pdf

They also provide a useful Basic Guide:

http://www.sa.gov.au/__data/assets/pdf_file/0015/14316/Renting-a-basic-guide-English.pdf.

Both of these documents are provided to you in your tenancy Starter pack when you commence a tenancy with CHL.

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CHL Connect is Community Housing Ltd’s (CHL) a bi-annual national tenant magazine that is distributed to all our long term tenants (more than 5, 500) around the country.

The magazine includes interesting updates from your state and international regions where CHL operates in. It also has important information on tenancy matters, exciting new competitions, recipes, kid’s corner, handy tips and much more. We hope you enjoy this new way of keeping you informed on the exciting news not only from your region but from around the country and overseas where we have operations.

If you have any comment about the magazine write to us at chlconnect@chl.org.au.

Happy Reading!

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