Spinner

Complaints Compliments and Appeals

At CHL we are committed to providing quality services to all our Customers.

We follow the Australian National Community Housing Standards as a minimum quality benchmark to ensure we exceed customer expectations.

CHL aims to provide a high standard of service in all areas of its operations. We recognise however that there will be occasions when customers, clients, applicants, tenants and other receiving services from us, providing services to us may wish to comment on, complain or compliment about an aspect of our service. On this page you will find information on how to lodge a complaint, compliment or an appeal.  

Making a Complaint

 

You may use one of the following ways to make a complaint to CHL:

  • Call us on 1300 CHL Housing ( 1300 245 468) and speak to our staff
  • Complete the online Feedback Form

For more information on how Complaints are managed download a copy of our Complaints Policy here.

Download a copy of the Indicative Timeframes for a Complaint to be processed here.

Providing Feedback or Compliment

 

Feedback is very important to us and we want to hear from you if you feel we have got something wrong or failed to deliver a service to a high enough standard. This will help us to improve our service in future. If you feel that we have done a good job, we would like to hear about that too.

  • Call us on 1300 CHL Housing ( 1300 245 468)
  • Complete the online Feedback Form to provide your feedback or compliment a service.

Appealing a Decision

  • Call us on 1300 CHL Housing ( 1300 245 468)
  • Complete the online Feedback Form

For more information on how Appeals are managed download a copy of our Appeals Policy here.

Download a copy of the Indicative Timeframes for an Appeal to be processed here .