Community Housing Ltd (CHL) has launched a brand new ‘Customer Promise’ for all its Victorian tenants.
The ‘Customer Promise’ has been developed through an extensive consultation process with the tenants and clients through surveys and focus groups.
CHL’s State manager for Victoria, Shari McPhail says, “We have spent considerable time in consulting with our tenants and clients in the development of this Customer Promise. And are thrilled with the outcome as it is aligned to our organisational vision, mission and core values.
We are committed to providing the best possible service to our customers as they are at the heart of what we do.
The Customer Promise includes service commitment around key areas as identified during the consultation process which are Communication, Housing Quality & Affordability, Temporary Housing Services, Repairs & Maintenance, Privacy & Confidentiality and Complaints.
The Customer Promise has been sent out to over 2,000 clients in Victoria with plans for a national rollout.