CHL WINS ‘EXCELLENCE IN SERVICES TO TENANTS AWARD’ IN NSW
CHL has been awarded the Excellence in Services to Tenants award by the NSW Federation which is the peak body for community housing organisations in NSW as part of the State Housing conference in May 2015 in Sydney.
The selection criteria for this category included:
- Tenancy and property management services which deliver sustained benefit to tenants: CHL is committed to achieving successful and sustainable tenancies. CHL has a ‘tenant focus’ underpinning all its procedures and work practices within its housing services.
- Evidence of tenant satisfaction and responsiveness to tenants changing needs: The well-being of our residents is at the heart of our organization’s purpose, thus we regard it as a significant achievement that our residents rate their experience within CHL as overwhelmingly positive. The survey feedback consists of both quantitative and qualitative data. In 2014 the overall satisfaction with CHL services increased to 86.78% with the following office-wise breakdown.
- Coffs Harbour – 86.84% • Port Macquarie – 93.75% • Sydney – 82.42% • Taree – 84.62%
- Effective referral and support links with relevant agencies: CHL is committed to providing a high standard of service delivery to its tenants, to enhance and encourage successful tenancies. As part of the development of positive working relationships with tenants, staff are expected to hold and maintain knowledge of the various issues which may reduce the tenants capacity to maintain their tenancy. CHL acts as a point of contact for information or access to resources by the tenant, such as appropriate local services that could assist in mitigating risks which may affect the tenancy. For this CHL establishes and maintains written referral protocols within their local service areas.
We would like to thank all our staff for this wonderful achievement as it validates our service delivery to those who matter the most – our tenants. We promise to continue to improve our services over the coming months and look forward to delivering an even better service to our tenants.
Community Housing Limited (CHL) is a national and international provider of affordable housing. Its mission is ‘to provide affordable and sustainable housing for all’. CHL is a registered Housing organisation in Victoria and an approved growth provider in NSW, Tasmania, WA and SA. Its international operations are located in Timor Leste, Chile, and most recently India.
CHL is a vertically integrated operation that manages the entire housing lifecycle. This includes securing funding, locating suitable land, project managing, designing and constructing, then managing the tenancy for the long term which includes collecting rents and maintaining the property.
For more information on CHL, contact:
Media and Communications Coordinator
t 03 9856 0050