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CHL LAUNCHES A NATIONAL REPAIRS HOTLINE

CHL LAUNCHES A NATIONAL REPAIRS HOTLINE

In order to support the growth of Community Housing Ltd (CHL) and to increase service levels and customer satisfaction levels to its existing tenants, CHL are excited to announce the launch of its National Repairs Hotline.

In a staged implementation from September 2014, CHL will be able to take calls in hours repair requests from residents through a low rate 1300 number.

In addition, tenants will be able to report repairs via text, through the same 1300 number, via email and eventually through CHL’s new look website due to be launched later this year.

Tom Graham, National Asset Manager is looking forward to launching this service. ‘We look to support our tenant’s needs in being able to report repairs through a variety of media. We are excited to be able to launch nationally the texting facility for reporting repairs which has been on trial for a while in our NSW operation.

This function will allow tenants to report a repair and request a call to discuss the repair at a time to suit them. Furthermore to enable accurate repair diagnostics by the repair hotline agents, a bespoke training program and a repair diagnostic toolkit has been developed. This will enable our agents to accurately diagnose a repair and send the right tradesperson to fix the repair first time, without the need for follow on visits.

CHL manages 5300 properties across Australia, the introduction of the repair hotline will support the future growth opportunities and over time we hope to develop other services, such as housing advice through the call centre and unique property and maintenance solutions to other housing agencies.

 

For more information contact: Preeti Daga t   0430 555 241   e preeti.daga@chl.org.au

www.chl.org.au

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