Community Housing Ltd (CHL) officially opened its new office at 288 Invermay Road, Mowbray in Launceston last month.
Established as the hub office to deliver its services in Tasmania, CHL is committed to provide responsive and efficient services to more than 1100 tenancies from here.
CHL took over the management of over 1193 social housing properties from Housing Tasmania under the Better Housing Futures Reform Program earlier this month. Located on Invermay Road, this office is well serviced by public transport and easily accessible to the tenants.
The new office was officially opened by Jacquie Petrusma MP, Minister for Human Services and Minister for Women and the Mayor of Launceston City Council Albert van Zetten. Also present at the opening was and Deputy Mayor Jeremy Ball and Kathy Gaby, CHL director.
Speaking at the official opening of the office, Steve Bevington, Managing Director of CHL said, “our approach is to ensure that tenants are able to access our service within an hour’s travel from their property.”
The Mowbray office is much closer with a maximum travelling time of 30 minutes from the areas we are managing. This includes Ravenswood, Rocherlea, Waverley, Mowbray and Mayfield suburbs in Greater Launceston.
The establishment of this office is part of our overall strategy to deliver efficient tenancy services, improved property management and a robust maintenance service.”
Steve said the response received since CHL has taken over the management has been positive with more than 20% of the tenants currently in the process of signing up their lease with CHL which accords with the number of property audits completed to date. “We are progressively undertaking property audits across the portfolio to understand the conditions of these properties to be able to ascertain the requirements of those who live in them and improvements required.”
“Our dedicated information line on 6344 6825 has been extremely popular with tenants calling in to find out more information about the program.
Tenants who transfer their tenancies to CHL will be placed in a priority upgrades program if their property requires upgrading. Besides having ongoing tenure and localised services these tenants will also get added benefits such as property improvements, energy assessments, heating and insulation improvements,” Mr Bevington said.
All of our tenants have access to a 24 hour service for all maintenance related issues and are able to lodge a request over the phone, via text message and online. The maximum maintenance response time is 14 days for all requests,” Mr Bevington said.
“In due course we will also provide training and employment opportunities, opportunities to apply for new housing and access to community development activities such as community gardens, youth services.”
CHL will continue to engage with tenants through one-on-one meetings, newsletters, surveys and consultations.
One of the keys to the organisation’s ongoing success has been its tenant engagement and participation strategy. CHL is developing partnerships with local community groups to encourage community participation.
Recently the Ravenswood Community Garden was opened in Pioneer Parade which was set up in partnership with the Ravenswood Neighbourhood Centre.
We are currently engaged in developing the Waverley Lake Fishing Competition in conjunction with the community and the Department of Primary Industry, Parks, Water and Environment. Further information will be released when available.
For more information on CHL, contact:
Executive Officer – Marketing and Public Relations t 03 9856 0021